Shipping & Delivery
Information about delivery times, shipping fees, and tracking your order.Orders are processed within 1–2 business days. Delivery typically takes 2–5 business days depending on your location within Egypt.
Same-day delivery may be available in selected areas in Cairo. Please contact us via WhatsApp to confirm availability.
Currently, we deliver across Egypt. International shipping will be available soon.
Orders & Payments
Everything you need to know about placing orders, payment options, and order processing.We accept Cash on Delivery and secure online payments through available payment gateways.
Yes. All online payments are processed through secure and encrypted payment gateways to ensure your information is protected.
Payments may be declined due to insufficient balance, incorrect card details, or bank restrictions. Please double-check your information or contact your bank for assistance.
Discount codes must be applied during checkout. Unfortunately, they cannot be added once the order has been confirmed.
Yes, you can complete your purchase as a guest without creating an account.
Orders can only be modified or cancelled before they are shipped. Please contact us immediately after placing your order.
Yes, once your order is placed successfully, you will receive a confirmation email with your order details. Please make sure your email address is entered correctly at checkout.
Once your order is shipped, you will receive a tracking link via email or WhatsApp so you can monitor your delivery status.
Returns & Exchanges
Easy returns and exchanges to ensure you’re completely satisfied with your purchase.Items can be exchanged within 3 days of delivery, provided they are unused, unwashed, and in original condition.
To request an exchange, please contact us via WhatsApp or email within the allowed exchange period. Our team will guide you through the next steps.
Items that have been worn, washed, damaged, or without original packaging are not eligible for return or exchange.
If you receive a defective or incorrect item, please contact us within 24 hours of delivery with photos. We will arrange a replacement at no additional cost.
Sale items may be eligible for exchange only, depending on availability.
Return or exchange shipping fees are the responsibility of the customer unless the item received is defective or incorrect.
Yes, exchanges are possible based on product availability. If the requested item is unavailable, you may choose an alternative of equal value.
Refunds may be issued only in specific cases such as defective products or unavailable exchange items. Approved refunds are processed through the original payment method.
Product & Fabric Care
Learn more about our modest clothing fabrics, sizing, and how to care for your pieces.Our collections feature carefully selected modest-wear fabrics such as breathable cotton blends, soft crepe, linen blends, and lightweight textured materials designed for comfort, coverage, and elegant drape.
Our modest designs are carefully selected to ensure appropriate coverage. Some lighter shades may require neutral underlayers for optimal opacity.
We recommend gentle washing with cold water and mild detergent. To maintain fabric quality and color, avoid high heat and harsh chemicals.
Use low to medium heat when ironing. For delicate fabrics, we recommend steaming to maintain the garment’s structure and drape.
Store garments on padded hangers and avoid overcrowding in your wardrobe to maintain structure and prevent wrinkles.
Our garments are designed to minimize shrinkage when washed according to care instructions. Avoid hot water and high-temperature drying to preserve size and fit.
Most pieces can be machine washed on a delicate cycle. However, we advise checking the care label inside each garment for specific instructions.
Customer Support
We’re here to help — find out how to reach us and get assistance quickly.You can reach us via email or WhatsApp. Our team responds within 24 hours during working days.
Yes, you can reach us through our official social media accounts. However, for order-related inquiries, we recommend contacting us via WhatsApp or email for faster assistance.
Currently, we provide support via WhatsApp and email to ensure faster and documented communication.
Our customer support team is available Saturday to Thursday from 10 AM to 6 PM. Messages received outside working hours will be answered the next business day.
We aim to respond to all inquiries within 24 hours during working days.
Please include your order number, full name, and a clear description of your request to help us assist you quickly and efficiently.
Yes. If you need help choosing sizes, colors, or styling a full modest look, feel free to contact us and our team will gladly assist you.
